W and J PARTNERSHIP

11 years of experience in the IT industry and software development in every phase of software development life cycle, including 6 years with Siebel.

Project/team management experience of more than 3.5 years. Managed project in onsite-offshore model (US- India).

System/Server Administration experience for 1.5 years. Supported two instances of Siebel (Siebel Service 7.x and Siebel marketing 6.x) systems. Responsible to keep the systems up 24x7, applying patches, upgrades, bug fixing, performance management, responding to support calls as per SLA, managing changed business requests and building new enhancements.

Expert level experience in development and implementation of Siebel CRM (5, 6.x, 7.x, 7.5.x, 7.7.x) which includes Server/ System administration, installation/deployment, Siebel Analytics, Siebel Upgrade, architecture/data model, Tools, Configuration, Scripting, Business Services, Assignment Manager, Workflow Manager, Enterprise Application Integration (EAI), Virtual Business Component (VBCs), ADSI/ Security, Computer Telephony Integration (CTI), Siebel Runtime Event and EIM.

Worked on - Informatica Power Center, Power Analyzer ETL/data ware house and BI tools, Single Sign On authentication from portal, Tibco, SeeBeyond, WebSphere, IBM LDAP.

5 years experience in US and 0.5 years in Sydney, Australia and Europe, and 6 years in India, including these companies: Deloitte Consulting (Big4), Informatica Corporation, Wipro (CMM-V), BearingPoint (KPMG).

Siebel application horizontal/ vertical modules worked on: Siebel Service, Siebel Sales, Consumer Goods, eFinance, Finance/ Insurance, SFA, Marketing, Call Center, eCommunication, eEnergy.

Have capability to get adjusted to new environment and be productive quickly.

Worked on mega Siebel implementation projects for Fortune 500 clients with team sizes range from 50 to 350 consultants on a single project. Working with such large teams provided a great opportunity to use and improve communication and interpersonal skills as well as technical and leadership skills.

6 years of experience in Siebel (versions 5/6.3/7.0.4/7.5.2.7.5.3 & 7.7.x), including more than 4 years in Siebel 7.x and 9 Siebel projects for Fortune 500 companies: Agilent Technologies, Direct TV, Charles Schwab, Gateway Computes, Xircom, Informatica – in US, and ESG and BAT in Australia and India..

Manage service account with Siebel TAM/ SAM to manage the support requests/ patch releases.

Worked for CMM level 5 companies and aware of CMM process.

PMP certified.

Siebel 7 and 6 Certified.

MBA (Marketing) and B.E. (Computers Science).

CRM:  SIEBEL (version 5/6.0.3/6.3/7.0.4/7.5.2/7.5.3) Siebel Tools, Siebel VB/ eScript Configuration, Runtime Event, Workflow Manager, Assignment Manager, Siebel CTI, State Model, MS ADSI, Single Sign on, VBC, EAI, EIM, Siebel Data Model, Repository Migration, Siebel Upgrade.

ETL/ Data Ware House:  Informatica Power Center.

Business Intelligence:  Power Analyzer.

Web Portal:  Familiar with IBM web sphere, IBM training on IBM LDAP.

Middleware:  Familiar  with TIBCO, SEEBEYOND.

Operating Systems:  Win 2K, Windows NT 4.0, Windows 95/98, MVS/ESA, Familiar with UNIX.

Languages:  Siebel eScript (JavaScript), VBScript, C++, JAVA 2, ASP, IIS, VB, Cobol II.

RDBMS:  ORACLE 8.1.7, MS SQL Server and 7, MS Access 7.0,  IMS DB/DC.

Managing Siebel 7.7 implementation for UK based Fortune 500 client in consumer goods/FMCG segment.

Coordinate with client (solutions center and other end markets) to define scope of releases.

Responsible to understand the new requirement/ issues and provide solutions.

Responsible to understand and document the requirements, do gap analysis, make high level and low-level design documents and help in development.

Solving issues requires Scripting, configuration, workflow, interfaces/ EAI, EIM.

Coordinate with Client and Siebel to track and prioritize resolution of product related issues.

Responsible to make sure we are following the industry/Siebel best practice. Implementing Siebel production readiness review feedback and making sure application is fully supported by Siebel.

Also responsible for pursuing aviation industry client for Siebel Loyalty project.

Managed Siebel 6.0.3 to Siebel 7.5.3 Finance/Insurance upgrade project for multinational insurance industry customer for EMEA and APAC region.

Responsible for pre sales activities - understand and analyze requirements, gap analysis, estimate, write statements about work, get client approval, get internal approvals to both start and keep project running.

Responsible for resource planning and staffing.

Responsible for setting required job/charge code, maintain time and other expenses charged to the project, help finance with billing based on terms and conditions and with follow up in collecting money.

Responsible to write project plan and track day-to-day development work as per plan.

Responsible to plan for forthcoming tasks and ensure dependencies were getting addressed in time to avoid delays.

Responsible to communicate client/ core project management group on the progress of project including time estimates, problems to overcome and contingencies to be observed.

Responsible to meet the project time lines and deliver within budget.

Responsible for implementing applications using project development lifecycle.

Responsible to plan and conduct QA testing, Unit and Regression testing.

Assist client in prioritizing their additional requirements and help generating additional revenues.

This is a multinational client having installations in multiple locations in Europe and APAC region. It required lot of communication over the phone, email, and through written documentation and required coordination during non-business hours.

Responsible to provide maintenance & support, and provide services as per agreed SLA.

I was also involved in the installation & deployment & upgrade process: script, workflow and helping and training new technical team members.

Responsible to make sure we were following the industry/ Siebel best practice. Implementing Siebel production readiness review feedback and making sure application is fully supported by Siebel.

Primarily responsible to provide Production Support/ System Administration for Siebel Service (Siebel 7.0.4) as per SLA. I also helped in maintaining Siebel Marketing (Siebel 6.3) for certain high priority/ complexity issues. It required:

	Providing 24 hours support for customer facing/ front office application.
	Making sure application was up and available, addressed all severity 1, 2 and 3 issues as per SLA.
	Constant researching to address the open issues in system and following up with TAM/ Siebel and other support groups to address them in time.
	Maintaining build cycles, prioritizing new enhancements/ issues and addressing issues as per agreement.
	Performing repository migration, database extension, and maintaining run-book.
	Responsible for nightly batch jobs to keep data in sync between various different systems. We had PeopleSoft finance and a couple of other legacy systems and needed to keep them in sync.
	Unit testing. Coordinate with business sponsor/ manager for users' acceptance testing to make sure changes are tested and bug free.

I also played significant roles in following important for business projects:

	Siebel CTI:  Played a significant role in highly visible CTI project by configuring Siebel CTI for global customer support. The requirement was to route calls based on customers from US and EMEA region for better call response and call routing to appropriate support engineer.
	Siebel Analytics:  Managed and played a significant role in a 3 month project achieving (Siebel) Analytic functionality on Siebel Marketing, Informatica ETL, Data ware House, Power Analyzer. Here we used Informatica Power Center and Power Analyzer to fetch data from Siebel Account and Contact tables and helped businesses in getting more control in running campaign based on different segments' data.
	Importing Merged Company’s data:  Played a significant role in getting customer/ customer service / marketing data in Siebel Service and Siebel Marketing when Informatica bought another company.  It required to do extensive data mapping, running EIM and Informatica ETL to load the data. I also built couple of workflow/ business services to automate the process and address some system bugs / mapping challenges.
	Improvising Assignment Manager:  Improvised and made changes in assignment manager rules based on changed business requirement to assign new service request to support engineers.
	Customer Portal and Single Sign On:  Played a significant role in highly visible Customer portal project.  It required planning and getting lot of changes done in Siebel Service and Siebel Marketing.

Team: more than 30 onsite (US); more than 20 offshore (India) model for an Indian CMM level 5 conglomerate.

Coordinated with client and team in achieving business requirements in time and with quality. Also coordinated with TAM/ Siebel on clarifying new functionalities and our approaches to help building long-term relation with Siebel and client to generate regular business.

It was a new account for my company and it required building relationships and winning their confidence to get more and continuous work from the client, which was achieved successfully.

Played business analyst and technical architect role during requirement gathering, doing gap analysis, estimating efforts as per Wipro standard. It also required working closely with sales team.

Did detailed technical design, delivered and got signoff on documents and commenced the development work.

Performed POC (Proof of Concept), involving offshore team in achieving client business requirements help us selling full assignment to client. Few of POC I conducted for VBC, EAI, Workflow, Runtime Event, Assignment Manager tasks.

Performed unit, integration testing and lead user acceptance testing to make sure we delivered product bug free.

Assigned and tracked tasks and responsibilities of team members.

Worked on task assigned to myself, did QA check on deliverables developed by onsite/ offshore team, before final delivery to client.

Helped resolve the technical as well as functional issues starting from systems access from offshore, link speed, escalating application/ access issues with client/ Siebel TAM for a timely resolution and to avoid any delays.

Assisted user in identifying and prioritizing their requirement. Also helped client in getting their requirements addressed with less efforts by doing research and recommending new out of the box available features in Siebel 7.

Was ultimately accountable for coordinating and soliciting updates, late tasks and deliverables from team members.

Responsible for deliverables of all the software development life cycle phases.

Provided status reports and reported any team issues or concerns to the Core Project Management group.

Assist with the creation and approval of testing scripts being developed by the Test Lead assigned to that functional area.

Assisted user in identifying and prioritizing their requirements.

Used established, or developed new data processing and procedural techniques for implementing, testing, operating and maintaining the system.

Communicated to user/project manager on the progress on assignments including time estimates, problems to overcome and contingencies to be observed.

Team size: more than 300.

Used Siebel EAI to transfer data between Siebel, Oracle, and other legacy systems using TIBCO middleware.

Siebel, a front office application was initiating a request for quotes passing lists of items and contact/ account information, while Oracle and other legacy systems were the master for products, price, contact and other information.

Quote (price) was received back from Oracle and other legacy systems, so data was communicated in both the directions (to and from Siebel).

Performed field level mapping between Siebel, Oracle and other legacy systems to resolve data mapping, data transformation issues to avoid any data lost and ensure information was passed properly.

It was a mega project having more than 300 consultants and around 12 different teams, e.g. Siebel Functional requirement gathering team, EAI, Configuration, TIBCO, Testing, PMO, Informatica, etc. It required coordination and communication with a variety of people and teamwork.

The project was called Independence, as it was one of the first major systems being build for Agilent, to make them independent from HP applications.

Participated in end-to-end integration testing.

Broke down the plan and assigned tasks to team members. I also tracked the status of tasks by getting status report, status meetings to identify progress of work and help resolve issues, if any.

I was responsible for the deliverables of all the phases.

I provided status reports and reported any team issues or concerns to the Core Project Management group

Assisted team with the creation and approval of testing scripts being developed by the Test Lead assigned to that functional area.

Used established, or developed new data processing and procedural techniques for implementing, testing, operating and maintaining the system.

Team size: more than 250.

It was one of the first Siebel 7 project and I started working with Siebel 7 Beta version. It was great opportunity for me to learn a very new technology and communicate and coordinate with TAM/Siebel and other teams to verify the functionality, do POCs (Proof of Concepts), and get customer confirmations before designing and developing the business requirements.

It was a mega project having more than 300 consultants and around 10 different teams, e.g. Siebel Functional requirement gathering team, Configuration, SeeBeyond, Testing, PMO, EIM, Informatica, Portal, etc. It required coordination and communication with a variety of people and teamwork.

Did requirement gathering, gap analysis, mapped the requirement in Siebel 7 and came up with detailed design.

Developed/ configured the requirements using Siebel Tools, scripting, workflow. Also performed unit testing and participated in integration and user acceptance testing.

Required to coordinate with EIM, EAI and other teams to communicate data model and make sure all the teams were in sync and achieved business requirement successfully.

Assigned and tracked tasks and responsibilities to team members.

Assisted with the creation and approval of testing scripts being developed by the Test Lead assigned to that functional area.

Was responsible for application development projects associated with all operational databases.

Was responsible for implementing applications using project development lifecycle.

Assisted user in identifying and prioritizing their requirements.

Team size: more than 125.

Led Configuration (Design and Development) team. Team size of 12 consultants and system analyst.

Developed and implemented Siebel 2000, Siebel eSales (.Com) application.

Communicated with client and various project thread/teams to understand the business requirements and design the most acceptable technical solution.

Led Data Model for configuration team.

Responsible for data base extension, repository migration.

Arranged and conducted training sessions for client’s Siebel development team.

Assigned and tracked tasks and responsibilities for team members.

Was ultimately accountable for coordinating and soliciting updates, late tasks and deliverables from team members.

Provided status reports and reported any team issues or concerns to the Core Project Management group.

Assisted with the creation and approval of testing scripts being developed by the Test Lead assigned to that functional area.

Was responsible for application development projects associated with all operational databases.

Communicated to user/project manager on the progress on assignments including time estimates, problems to overcome and contingencies to be observed.

Team size: 14.

Developed and implemented Siebel eChannel (.Com) application.

Interviewed client to understand the business process.

Did gap analysis for business requirement.

Understood requirements and designed the system.

Setup the development environment for Siebel .Com .

Created test scripts and tested the application.

Team size: more than 40.

Implemented Siebel 6.0.1(Siebel 2000), the Siebel Sales Enterprise, Siebel Marketing Enterprise and web enabled the same.

Implemented Business rules using Siebel VB, configured the application using Siebel Tools.

Implemented eSales and eChannel (Siebel .Com).

Created web private and public web forms using Siebel eSmartScript.

Technical mapping of the fields, and data base expansion for the fields not available in ordinary Siebel.

Business rules implemented using Workflow Manager.

Did repository migration from development to Data Conversion and Pilot environment.

Represented the team of KPMG.

Team size: 12.

Studied the existing business processes of the company related to implementation of Sales Force Automation.

Mapped their functional procedures on to the Siebel 99 5.0.

Studied their business process to define the Assignment rules and Workflow Policies.

Installation: Siebel Database Server Installation, Siebel Server and Enterprise Server Installation.

Configuration: Involved in SIEBEL Tools Configuration by developing the Applets, Screens and Views as per customer requirements.

Configured Workflow Monitor and Action agents. Created Workflow Action Types, Workflow Groups and Workflow Policies using Workflow Manager.

Monitored and enforced the organizational policies for Service Requests using Workflow Manager.

Defined assignment rules for service requests and opportunities using Assignment Manager.

Hardware: PII based PCs.

Software: ASP, HTML, VB Script, Java Script, IIS, ORACLE.

IMR-AID was IMR's internal automation project for quality department. IMR was in the process to get assessed for SEI-CMM certification and this system was built to collect data and analyze it to make decisions for better quality control and customer satisfaction.

As a project leader and for the quality department; I was involved and responsible for requirement analysis, design, coding, testing and implementation of the project. I was also responsible to provide inputs on CMM methodologies and collect information on the same.

Hardware: PII based PCs.

Software: Java, HTML, ORACLE 7.3.

Team size: 5.

The project was a Module of an in-house web development project. The project was covering the functionality of a Utility System (Electrical Management System). It was a three-tier system having a Database, Business and User interface.

I was also responsible for writing programs, applets and HTML codes besides writing triggers.

Hardware: IBM ES  30900.

Software: COBOL II, IMS DB/DC, TELON, JCL, LA-AGER, VSAM, PANVALET, XPEDITOR, SYNCSORT.

TRANS WORLD AIRLINE INC. was one of the major airlines in the United States of America. TWA was an employee owned company and provided airline services to 80 cities worldwide.   The project was year 2000 conversion and language upgradation. It involved modification of date-affected programs to ensure accuracy at the turn of the century and converting programs to VS COBOL II.

My role in the project was as a team member for BT, QJ, II, and CM systems with a total sixteen systems of the project. The scope of projects was to analyze, code, test (unit, regression and date roll up testing) the 759 programs to make the system y2k compliant.

I was also Quality Controller of the project.  I was responsible for the reviews of the tested systems. A weekly report was sent to onsite and top management about the quality and status of the project.

Software: C++, Oracle 7, Unix.

The Melstar Information Technologies Ltd. is a fast growing software company in India and has offices at different locations in USA and UK. The project was an in-house project developed to computerize the appraisal system.

As a team member I was responsible for the coding and testing of programs written to receive data from the user and to store the same to Oracle database after doing the proper validation. The project was mainly developed to take feedback from the employees regarding the current appraisal system. It also aimed to collect feedback, and suggestions from different levels to make the appraisal system most acceptable.

Software: VB5, Oracle, Unix.

The Melstar Information Technologies Ltd. was a fast growing software company in India and has offices at different locations in USA and UK. The project was an in-house project developed to computerize the travel expense log.

As a team member I was responsible for coding and testing the programs written to receive expense details of the person traveling domestically or internationally. The s/w had options to give expense reports in any currency as required. It also had the option of storing day-to-day currency rates to generate correct expense reports.

Software: Windows, Mac OS, Visual Basic, Oracle Author ware, Director, Warping, Morphing, Avid Video Shop, other multimedia authorization tools.

KALYANI STEEL LTD. (KSL) is one of the largest crankshaft manufacturers for the automobile companies in India. The product was developed to facilitate the KSL Crank Shaft manufacturing process. The tool was broken into five interactive modules teaching the complete process of product development.

As a Team Member my role was to do coding as per the specification. I also trained new team members to use multimedia authorization tools.

Underwent internal training on multimedia authorization tools like Author ware, Director, etc. for an Apple Mac environment.

Software: Windows 3.1, Author ware, Director, Visual Basic.

BUSINESS INDIA is one of the leading magazines in India 's corporate world.  The project was to bring the annual issue of the magazine on CD for the first time in India. The product provided the direct access to various data information distributed in different subject bases.

I was responsible for collecting details from the magazines, scanning the relevant photographs, articles and implementing it in the final product using multimedia authorization tools. The details were being stored as Visual Basic objects for further expansion, when the need arose.

I was responsible for understanding the client networking requirements and providing then LAN/WAN solutions using Switch, Hub, Fiber Optic/Ethernet cables, routers, etc. I was also responsible for giving presentations to customers as a pre-sales support person.

B.E (Computer Science), Poona University, Pune, India   05/1992.

MBA (Marketing), F.M.S, Dr. Hari Singh Gour University, Sagar, India   01/1995.